Hey just had something interesting happen to me, i was driving on the road racin around, and shifted from 2nd to 3rd and snap. The shifter broke in 1/2, the metal rod just snapped in 2 peices, so i had to reach for the little peice of metal left and play with it to shift and get home. Had the car towed to the dealership and just got a call yesterday from the service manager, and they said they wouldn't replace it under warranty, because it's normal wear and tear, and abuse. They said and i quote, "you either had a 500lb chick riding your shifter, or never used the clutch" , which neither is true. I am pissed, the car only has 3500 miles, i called pontiac customer service and they said they would open a case for me, and she called the dealership to verify the problem, and they said once again, normal wear and tear and possible abuse, so the regional service manager is going to make the final decision as to if it is covered under warranty or not, ohh ya and it's going to take 2 weeks for him to get around to the dealership to look at it., so i have no GTO nor a rental for 2 weeks, i was told that if i wanted to pay for my own rental that i would be reimbursed up to $35 a day by GM if the claim was approved, if it was denied, then i have to pay for the renatal myself, and also the tow from my house to the dealership for the car.... What the hell is the point of a warranty if it isnt going to cover anything on the **** car ! help me i am NOT paying the dealership $475 to put a new shift knob on, it should be covered... I could care less about the rental car, i'll just drive my H2, but still, its the fact of the matter.

Terry

Originally posted by tkeeley@Jul 6 2004, 01:53 PM
Hey just had something interesting happen to me, i was driving on the road racin around, and shifted from 2nd to 3rd and snap. The shifter broke in 1/2, the metal rod just snapped in 2 peices, so i had to reach for the little peice of metal left and play with it to shift and get home. Had the car towed to the dealership and just got a call yesterday from the service manager, and they said they wouldn't replace it under warranty, because it's normal wear and tear, and abuse. They said and i quote, "you either had a 500lb chick riding your shifter, or never used the clutch" , which neither is true. I am pissed, the car only has 3500 miles, i called pontiac customer service and they said they would open a case for me, and she called the dealership to verify the problem, and they said once again, normal wear and tear and possible abuse, so the regional service manager is going to make the final decision as to if it is covered under warranty or not, ohh ya and it's going to take 2 weeks for him to get around to the dealership to look at it., so i have no GTO nor a rental for 2 weeks, i was told that if i wanted to pay for my own rental that i would be reimbursed up to $35 a day by GM if the claim was approved, if it was denied, then i have to pay for the renatal myself, and also the tow from my house to the dealership for the car.... What the hell is the point of a warranty if it isnt going to cover anything on the **** car ! help me i am NOT paying the dealership $475 to put a new shift knob on, it should be covered... I could care less about the rental car, i'll just drive my H2, but still, its the fact of the matter.

Terry
Hehehe...cheer up, at least the dealer had a sense of humor and you have an opportunity to upgrade early. I hope the manufacturer will work things out with you because they are the only ones keeping these cars going...the dealers aren't exactly being customer friendly for sales either.

I'm closing this thread fellas. There is already one in the GTO Forum abouve so there is no need for another thread on the exact same subject.

Just trying to keep things on track. Please post in the other thread if you wish. Thanks for understanding. :)